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CROCS India Pvt. Ltd.

7TH, PITAMPURA, NETAJI SUBHASH PLACE, ITL NORTHEX TOWER, A 9/0700A, NEW DELHI, NORTH WST DELHI-110034.

Return & Shipping Policy

Our return/refund policy is customer-friendly, allowing you to feel more at ease after making an online purchase.

Shipping Policy

We normally ship within 4-5 business days. The delivery timeline may vary depending on the time required by the courier partner. For all orders priced at Rs. 600 or below, there is a fixed shipping fee of Rs. 50 which will be applied on the checkout page.

Return Policy

• Within 7 days of receipt, only unused goods will be accepted for a refund.
• SALE items are not returnable, refundable, or replaceable.
• Items available for returns (and refunds) must be unused, intact, and in their original packaging (labels, tags, boxes, plastic wrap).
• We'll gladly repair an item if it's broken or doesn't fit the product description.
• If we don't have a replacement in stock, we'll give you a full refund, excluding the shipping costs you paid when you purchased it.

Refund Policy

• Once Delco Shoes has initiated a refund in accordance with the Returns Policy, the refund amount is expected to appear in the customer's account within the following timeframes:
• COD refunds take 5 to 7 business days to reflect in your bank account after the refund is initiated.
• Prepaid refunds take 5 to 7 business days, depending on your bank partner, after the refund is initiated.
• Delco Shoes only initiates a refund after the returned item has been received and the condition check has been accepted.
• The time of initiation of the refund may vary depending on the time required by the courier partner to return to the Delco Shoes delivery center.